I’ve changed / reset / upgraded my Broadband Internet Router?

If your CCTV system was installed after January 2017 and you are using the Hik-Connect app, this does not apply to you.

If however your system was installed prior to this and you are still using the HiDDNS (iVMS-4500) app, then this applies to you.

When the engineer would have installed your system, a particular set of ‘Port Forwarding’ rules would have been applied to your router. If you change, upgrade or even reset your router (broadband modem) – then these settings will become non existent, as will your ability to remote view your CCTV.

In order to resolve this, you can do one of the following:

2) You can have an engineer to do it for you remotely (£42 incl VAT) : https://www.cctvaware.com/shop/services/hikvision-dvr-port-forwarding-remote-fix
3) You can have an engineer visit and fix it for you (£102 incl VAT) : https://calendly.com/cctvaware/call-out

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