How to install Hik-Connect on Android
You can install App from Hikvision App store via the following method.
- Open the browser on your mobile phone and then go to https://appstore.hikvision.com
- Select ‘Hik-Connect’
- Tap Download
- When download completes, follow the prompts to install the App.
Troubleshooting
The followings are problems that you may encounter during the installation of the App from Hikvision App Store.
You can follow the information or steps below to troubleshoot the problems.
1) Installation of the App is not Allowed on Android Device
Problem
Your Android device only allows you to install Apps from Google Play.
Cause
The Android device does NOT allow the installation of Apps from “unknown source”.
Solution
Enable installation from third-party sources.
Steps
a) Go to Settings -> More in the phone operating system.
b) Go to Security -> Device Administration.
c) Turn on Unknown sources.
Notes
The Android OS interface and the UI strings vary with different Android devices (Samsung, Pixel, Huawei etc) .
The path for this setting may be slightly different for different Android devices. For example, for some Android devices, the steps for this setting is to go to
Settings -> Security, and then turn on Unknown Sources.
We recommend that you turn off Unknown Sources after completing the App installation.
