One of the biggest pitfalls for Hikvision customers is not being aware of the fact that Hikvision cameras are region-specific. There are Chinese region or Western Region cameras, and they must only be used for the region they were intended for. We’ve seen countless people suffer no end of headaches because they bought a camera from online retailers such as eBay or Amazon that were intended for the Chinese market.
Online retail websites like eBay, Amazon and Aliexpress are the largest culprits for this. These websites allow many unofficial third-party sellers to use them as a platform to sell their own goods, luring in those who are unaware of Hikvision’s region restrictions who more often than not regret their purchase.
There are a number of drawbacks to going down the unofficial grey import route. Such as, the cameras are not designed to withstand British weather. Firmware updates will not work and can render your camera or recorder a ‘brick’. Among them all is that Hikvision will not support unofficial cameras. There is no warranty or technical support provided either.
Hikvision’s stance on this is quite clear “Hikvision does not warrant to provide the after-sale services or support for any of the Hikvision products
purchased through any channels other than Hikvision’s official website or the local authorized retailers.” You can see the official text here : Hikvision Europe Statement
We only use Official UK intended products, that have been purchased from an authorised Hikvision distributor.
On top of this, we are certified Hikvision Value Added Solutions Partners and are authorised to install their products.